Rawad Al Sashath Trading provides a warranty on all electrical equipment sold through its authorized distributors, ensuring coverage against any manufacturing defects. All power tools include a standard minimum warranty of two years from the date of purchase. Warranty periods for hand tools vary according to the terms specified by each brand’s manufacturer.

All repairs must be handled by an Approved Service Center (ASC). The ASC will either repair the manufacturing defect or grant approval to replace the equipment when necessary.

Rawad Al Sashath Trading is the primary entity responsible for warranty support, and its relationship with the end customer is that of an intermediary, ensuring smooth service, maintenance, and product assistance.

Brand-Specific Warranty and Service

For certain brands offered by Rawad Al Sashath Trading that operate their own authorized service network within Saudi Arabia, the warranty and repair process will not be handled directly by Rawad Al Sashath Trading.

Customers must present a valid purchase invoice from Rawad Al Sashath Trading and take the product to the respective brand’s authorized service center for any repair or warranty-related requests.

Rawad Al Sashath Trading will assist by guiding customers to the correct service center and providing the necessary contact details.

Here is a polished, clearer, and non-plagiarized version of the warranty exclusions:

Warranty Exclusions

The warranty does not cover the following cases:

1. Wearable or consumable components such as carbon brushes, ball bearings, belts, and similar parts.

2. Any disassembly, tampering, or unauthorized opening of the product.

3. Repairs or maintenance carried out by non-authorized service centers.

4. Use of spare parts that are not original or not approved by the manufacturer.

5. Misuse of the product beyond the maximum workload or capacity outlined in the user manual.

6. Damage resulting from irregular, unstable, or improper electrical supply.

7. Exposure of the equipment to harmful external elements such as dust, water, moisture, or similar conditions.

8. Missing distributor stamp or missing sale date on the warranty card.

9. Failure to provide the original invoice or a valid copy.

10. Damage caused during transport or due to accidents.

11. Any modification of the product or alteration of its parts, such as cutting or changing the electrical cable.

12. Improper storage leading to product damage.

13. Certain categories of products, including air-tank operated tools, fuel-powered mechanical tools, and products that rely on electronic boards, unless otherwise specified.

14. Devices used for rental purposes or for applications other than their intended use.

15. Missing purchase invoice, missing warranty card, or incomplete product information (product name, code, or serial number). In such cases, the product will not be eligible for warranty coverage.

Here is a clear, rewritten, non-plagiarized version with Rawad Al Sashath Trading instead of Albawardi:

Consumer Warranty – Implementation

• The end consumer must provide the original purchase invoice issued by Rawad Al Sashath Trading, along with the warranty card stamped by the authorized distributor and marked with the date of sale. Both documents are required to process any warranty claim.

• The retailer or wholesaler will receive the device from the consumer and forward it for inspection.

• The device will then be sent to the designated maintenance or repair center, whether operated by the importer or an authorized service center.

• The importer must deliver all received devices to the authorized service center within 7 days from the date of receiving them.

• If the device is approved for warranty repair, the consumer will receive the same unit back within 7 working days. The authorized center is responsible for supplying genuine spare parts and performing the required labor.

• If the service center determines that the device is not covered under warranty, the consumer will be responsible for all associated repair costs, including parts and labor.

Replacement Policy

In accordance with the regulations of the Consumer Protection Agency in Saudi Arabia, consumers are entitled to return or replace a purchased product within 7 days if the item is found to be defective, does not meet the stated specifications, or fails to serve the purpose for which it was purchased.

Here is a polished, rewritten, non-plagiarized version with clear structure and professional wording:

Implementation

The consumer must meet all requirements stated in the Replacement Policy before a replacement request can be processed.

When receiving a device for replacement, the importer, wholesaler, or retailer must ensure the following:

A. A copy of the purchase invoice is provided.
B. A copy of the warranty certificate is attached.
C. The consumer’s contact details (phone numbers) are recorded clearly.
D. The service center issues and stamps a maintenance report, informing the customer of the authorized center’s decision.

All devices submitted for replacement must be forwarded by the importer, wholesaler, or retailer within 7 working days of receipt.

After inspection, the importer, wholesaler, or authorized service center will send the device back with one of the following outcomes:

• If no defect is found: The device is returned to the retailer/wholesaler/importer and then handed back to the consumer.

• If the device qualifies for replacement: A new unit is provided to the consumer. The replaced device may be used for spare parts by the authorized service center.

Case One – Covered by Warranty

If the device is approved as a valid warranty case, the service center is responsible for completing all required repairs at no cost to the consumer.

Case Two – Out of Warranty

If the device is determined to be outside warranty coverage:

• A service fee is collected from the customer.

• If the customer agrees to proceed with the repair, this service fee is deducted from the total maintenance cost.

• If the customer declines repair, the service fee is non-refundable.

• Customer contact details must be verified to ensure smooth communication.

• The final repair price is provided only after identifying the issue and calculating the required maintenance cost.

• Here is the rewritten, polished, non-plagiarized version with Rawad Al Sashath Trading instead of Albawardi:

  Maintenance Cost and Approval Policy

  • If the repair cost is 100 Saudi Riyals or below, the maintenance will be carried out without needing prior approval from the customer.

  • If the repair cost exceeds 100 Saudi Riyals, the customer will be contacted to obtain approval before proceeding with the maintenance.

  • All spare parts used during the repair are covered by a 15-day warranty.

  • Once maintenance is completed, the customer will be notified to collect the device.

  General Notice

  Rawad Al Sashath Trading reserves the right to revise or update these regulations at any time. The company may modify or add to the warranty terms or replacement conditions, provided such changes comply with Saudi laws and regulations.

   

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